Adopted by Water Commission: September 8, 1998

Effective: September 8, 1998


The purpose of this policy is to establish guidelines and procedures for the disconnection of water service for the non-payment of valid charges. Said guidelines and procedures will result in the consistent, fair and equitable disposition of overdue water bills.


This policy shall apply to all overdue accounts meeting the following criteria:

  1. Any outstanding balance greater than fifty dollars $50.00 and at least two billing cycles overdue.
  2. Any account that has failed to meet the obligation agreed to in a payment plan.


Method of Notification

Accounts deemed to meet the applicability standard for disconnection shall be notified in the following manner. Said notification to take place after the review of the applicable accounts by the Customer Service Supervisor, Business Manager, Operations Manager and the General Manager.

  1. A letter shall be sent on a pink form containing the following information:
  1. Name and account number.
  2. Location of the property.
  3. Amount overdue.
  4. Shutoff date.
  5. Appeal procedure.

The letter shall be sent by first class mail.


  1. Disconnection shall take place after proper notification between the hours of 9:00 AM and 2:00 PM Monday through Thursday.
  2. No disconnection shall take place the day before or after a holiday.
  3. Notice shall be placed in a conspicuous place describing the steps of reconnection of service.


Appeals of the notice of disconnection of service shall be heard by the following:

  1. Business Manager
  2. General Manager
  3. Board of Water Commissioners

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